Refund & Returns Policy
Last updated: May 2026
At Vela Oman, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 14 days from the date you receive your order.
To be eligible for a return:
- Items must be unused, unworn, and in their original condition
- All original tags and packaging must be included
- The item must not show any signs of wear, damage, perfume, makeup stains, or washing
- Proof of purchase or order confirmation is required
For hygiene and safety reasons, certain items cannot be returned or exchanged.
Non-Returnable Items
The following items are not eligible for return or refund:
- Sale or discounted items
- Accessories, jewelry, and personal items
- Gift cards
- Items marked as “Final Sale”
- Customized or special-order products
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:
Please include:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
We will review the case and arrange a replacement or refund if approved.
Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.
If approved:
- Refunds will be issued to the original payment method
- Processing times may vary depending on your bank or payment provider
- Shipping fees are non-refundable unless the return is due to our error
Exchanges
We currently only replace items if they are defective, damaged, or if the wrong item was sent.
To request an exchange, contact us at:
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
We recommend using a trackable shipping service, as Vela Oman cannot guarantee receipt of returned items without tracking confirmation.
Return Address:
Vela Oman
{Insert Business Address Here}
Muscat, Oman
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your credit card provider
- Contact your bank, as processing times may vary
If you still need assistance, please contact us at:
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
Thank you for shopping with Vela Oman.