Terms & Conditions
Last updated: May 2026
Welcome to Vela Oman. These Terms & Conditions outline the rules and regulations for using our website and purchasing products from our online store.
By accessing this website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.
1. General Information
This website is operated by Vela Oman, an online fashion store based in Oman.
Website: http://velaoman.com
Contact Email: info@velaoman.com
We reserve the right to update, change, or replace any part of these Terms & Conditions at any time without prior notice.
2. Eligibility to Use
By using this website, you confirm that:
- You are at least 18 years old, or using the site under the supervision of a parent or guardian
- You provide accurate and complete information when placing an order
- You agree not to use our products or services for any illegal or unauthorized purpose
3. Products & Descriptions
We make every effort to display product images, colors, and descriptions as accurately as possible.
However, we do not guarantee that:
- Product colors will appear exactly the same on all screens
- Product descriptions are completely error-free
We reserve the right to:
- Modify or discontinue any product at any time
- Limit quantities of any item sold
4. Pricing & Payment
All prices are listed in OMR (Omani Rial) unless otherwise stated.
We reserve the right to:
- Change prices at any time without notice
- Correct pricing errors even after an order has been placed
We accept secure payments through approved payment gateways. By submitting payment information, you confirm that you are authorized to use the payment method.
5. Order Acceptance
Once you place an order, you will receive an order confirmation email.
Please note:
- Order confirmation does not guarantee acceptance
- We reserve the right to cancel or refuse any order for any reason, including product availability, pricing errors, or suspected fraud
If your order is cancelled, you will be fully refunded.
6. Shipping & Delivery
We aim to process and ship orders within the estimated delivery time shown at checkout.
However:
- Delivery times may vary depending on location and courier delays
- Vela Oman is not responsible for delays caused by shipping carriers or customs
Shipping fees (if applicable) are clearly displayed at checkout.
7. Returns & Refunds
Please refer to our Refund & Returns Policy for full details.
We only accept returns that meet our return conditions and within the specified return period.
8. User Accounts
If you create an account on our website, you are responsible for:
- Maintaining the confidentiality of your account information
- All activities under your account
- Not sharing your login details with others
We reserve the right to suspend or terminate accounts that violate our terms.
9. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Product images
- Text content
- Design elements
is the property of Vela Oman and is protected by copyright laws.
You may not copy, reproduce, or use any content without written permission.
10. Limitation of Liability
Vela Oman is not liable for any:
- Indirect or accidental damages
- Loss of data or profits
- Issues caused by misuse of our website or products
All products are provided “as is” without warranties beyond those required by law.
11. Third-Party Services
We may use third-party services (such as payment processors or shipping companies).
We are not responsible for the content, policies, or practices of these third-party providers.
12. Privacy
Your submission of personal information is governed by our Privacy Policy.
13. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the Sultanate of Oman.
Any disputes shall be subject to the jurisdiction of Omani courts.
14. Contact Us
If you have any questions about these Terms & Conditions, please contact us: