Refund & Returns Policy

Last updated: May 2026

At Vela Oman, all purchases are considered final sale. We do not offer returns, refunds, or exchanges on any products once an order has been placed and confirmed.

By completing a purchase on our website, you agree to this policy.

1. No Returns

We do not accept returns of any items for any reason, including but not limited to:

Change of mind
Wrong size or fit
Color differences due to screen display
Personal preference after purchase

Please review your order carefully before completing checkout.

2. No Refunds

All sales are final. We do not issue refunds once an order has been placed and payment has been completed.

This includes:

Full price items
Sale or discounted items
Promotional items

3. Damaged or Incorrect Items

We carefully check all items before shipping.

If you receive a product that is:

Damaged during delivery, or
Incorrect (wrong item sent)

please contact us within 48 hours of delivery at:

📧 info@velaoman.com

Please include:

Your order number
Clear photos of the item and packaging
A brief explanation of the issue

We will review the case and may offer a replacement if the issue is confirmed.

4. Order Confirmation Responsibility

Customers are responsible for:

Selecting the correct size, color, and product before ordering
Reviewing all order details before payment

Once an order is confirmed, it cannot be changed or cancelled.

5. Shipping Costs

Shipping fees are non-refundable under all circumstances.

6. Contact Us

If you have any questions about your order, please contact:

📧 info@velaoman.com

Refund and Returns Policy